Company FAQ
Role: Company admins
Scope: Company portal
Purpose
Provide short operational answers for frequent company admin questions across daily portal work.
Who this is for
Company admins and operational owners handling employees, voting periods, settings, and payment monitoring.
Frequently asked questions
1. Where should I start when I am not sure which page to use?
Use Company Admin Tasks as your entry point and jump to the workflow that matches your current task.
2. Why is the dashboard missing data?
Some dashboard sections require completed periods or donation activity. Use Company Dashboard with the relevant period filter.
3. Where do I manage employee-related operations?
Open Company Employees for employee administration and participation follow-up.
4. Where do I run voting period operations?
Use Voting Periods to manage period lifecycle and status changes.
5. Where can I check payment progress and payout status?
Use Company Payments for payment visibility and operational follow-up.
6. Which page controls company-level setup and behavior?
Use Company Settings to manage configuration, integrations, and operational preferences.
7. Do available options differ between company setups?
Yes. Some actions depend on company setup state and which modules are enabled for your company.
8. Where can I review integration dependencies affecting operations?
See Zenegy HR Integration, e-conomic Integration, and Mastercard Payment Integration.
Verify success
- You can route each common question to one authoritative workflow page.
- You can resolve day-to-day navigation uncertainty without support escalation.