NGO FAQ
Role: NGO admins
Scope: NGO portal
Purpose
Provide practical answers to the most common questions NGO admins ask while operating campaigns and reviewing payouts.
Who this is for
NGO admins responsible for campaign operations, profile maintenance, and payment tracking.
Frequently asked questions
1. Where can I get a complete overview of my NGO portal tasks?
Start with NGO Admin Tasks, then use NGO Portal Overview for module-by-module context.
2. Why does my dashboard show little or no data?
Dashboard and payment data depend on campaign and payout activity. New NGOs may see limited data until periods close and payouts are generated.
3. Can I create and edit campaigns after publishing?
Yes. Use NGO Campaigns to create, edit, and monitor campaign details.
4. Where do I check incoming payouts?
Use NGO Payments to track payment statuses and export payment-related records.
5. Why does the wrong NGO profile appear?
Each admin is assigned to one NGO profile. If the displayed NGO is incorrect, contact support to verify your admin-to-NGO assignment.
6. What profile content should stay updated?
Keep your organization details, contact information, and public profile data current in NGO Profile.
7. Do company admins see the same NGO data that we see?
Not exactly. Company admins see company-side campaign and payment views, while NGO admins use NGO-specific workflows.
8. Where can I verify operational dependencies with company workflows?
Review Company Payments and Mastercard Payment Integration for connected payout flow context.
Verify success
- You can find the correct workflow page for each recurring NGO question in one step.
- You can answer common campaign, payment, and profile questions without leaving documentation.